The Lokad Call Center Calculator focuses on demand demand forecasting. For example, it is possible to forecast separately the workload (that is to say call volumes) for each distinct skillset.

The workload information would typically be further processed by a scheduling / rostering software that focuses on staff shift optimization.

The reason why Lokad only delivers the forecasting part is that we believe those two features require very different technologies:

• advance statistical analysis for call volume forecasts.
• advance combinatorial analysis for roster optimization.

The roster optimization typically takes as input the forecasts produced by the forecasting tool (eventually manually adjusted by the call center manager).

We believe that our clients can get the best of both worlds by combining our forecasting technology with a best of breed rostering solution.